Shipping policy

At Adelé Atelier, every order is carefully handcrafted, inspected and packaged to ensure it arrives safely and in excellent condition.

Order Processing

Ready-to-Ship Wigs
Ready-to-ship orders are typically dispatched within 2–5 business days after payment has been confirmed.

Pre-Order & Custom Wigs
Each pre-order and custom wig is handcrafted to your selected specifications, including length, lace size, density, colour and customisation.
Please allow 15–20 business days for production before dispatch.
Production time is separate from shipping time.

Shipping Rates
Adelé Atelier ships worldwide from Sydney, Australia.

  • Australia: $25 tracked Express Shipping
  • International: flat rate of AUD $80, tracked

Shipping costs are displayed at checkout before payment is completed.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Estimated Delivery Times
Delivery times begin once your order has been dispatched.

  • Australia: 1–3 business days (Express)
  • International: approximately 5–20 business days, depending on your destination and customs processing

Please note that these delivery times are estimates and are not guaranteed.

Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other government fees.
These charges are determined by your country's customs authority and are the responsibility of the customer.
Adelé Atelier is not responsible for customs delays or additional charges incurred after your order has been shipped.

Incorrect Shipping Information
Customers are responsible for ensuring their shipping address is accurate before placing an order.
If you notice an error, please contact us immediately.
Once an order has been dispatched, we may be unable to make changes. Any additional shipping costs resulting from an incorrect address will be the responsibility of the customer.

Lost or Delayed Parcels
Once your order has been handed to the shipping carrier, delivery is the responsibility of the courier.
If your parcel is significantly delayed or appears to be lost, please contact us. We will assist you in lodging an investigation with the shipping carrier where possible.

Damaged Deliveries
If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery.
Please include:

  • Your order number
  • Clear photographs of the item
  • Clear photographs of the packaging

If your claim is approved, we will arrange an appropriate resolution.

Order Tracking
A tracking number will be emailed to you once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.

Contact
For any shipping enquiries, please contact:
Adelé Atelier
Email: adeleatelierinfo@gmail.com